Terms & Conditions
REFUND AND CANCELLATION POLICY
Within this Refund and Cancellation Policy:
“We”/”our”/ “us”/” mean Action Reaction Training Ltd
“Purchaser”/”customer”/”client”/”you”/”yours” refers to a person or legal entity making a purchase from www.action-reaction-training.com
“Product” refers to any training programme or other service that is available to purchase at www.action-reaction-training.com
This refund policy relates to those customers trading with us as a business and as a Consumer
For the purposes of this Refund and Cancellation policy, a Consumer means any person who is acting for purposes that are outside their business.
REFUNDS
The sale of each downloaded product is a final, non-exchangeable, non-refundable transaction.
Upon receipt of all personal forms and starting photos, training programmes are sent immediately to the email address provided by the purchaser and are available for download. The product is then the property of the purchaser. Once the email containing the product has been sent from Action Reaction Training LTD to the email address provided by you, you do not have the right to receive a refund.
CANCELLATIONS
In accordance with UK law, if the product is yet to be sent to you the customer, you are able to cancel 14 days from the day after the order is made. After this 14 day period, no refund can be provided, but the service can be held until a later time that you are able to complete the programme.
The sale of each downloaded product is a final, non-exchangeable, non-refundable transaction.
Upon receipt of all personal forms and starting photos, training programmes are sent immediately to the email address provided by the purchaser and are available for download. The product is then the property of the purchaser. Once the email containing the product has been sent from Action Reaction Training LTD to the email address provided by you, you do not have the right to cancel an order for any product.
INCORRECT PURCHASE
We cannot be held liable if you have purchased the wrong product. If you require assistance in purchasing the correct item please contact us and we will help you. Any replacement purchase will carry a charge.
NON RECEIPT OF PRODUCT/INCORRECT EMAIL
It is our customer’s responsibility to provide their correct email address in order that the product can be delivered immediately by electronic means.
All outgoing emails from Action Reaction Training Ltd are logged on our system. However, we are unable to check if an email has been received or opened or read and therefore no refunds can be given for products once emailed from us. If you have not received a product because you have entered an incorrect email address we cannot be held liable for non-receipt of the purchase and a refund will not be given in these circumstances.
PRODUCTS NOT AS DESCRIBED
Samples of our training programmes are free and available from our website in addition to detailed content descriptions. This information (in conjunction with the samples) gives the customer the opportunity to make a well-informed decision about any product that they may wish to purchase. If you are not sure about the content of any product please contact us prior to making your purchase.
If you believe you have been supplied a product which is not in accordance with the description we have provided please notify us within 72 hours of receipt at olly@action-reaction-training.com
HOW TO CLAIM A REFUND
If you believe that you are entitled to a refund under the terms set out above please notify Action Reaction Training Ltd within 72 hours of receipt of purchase.
You can contact us via email us at olly@action-reaction-training.com
PURCHASE EXPIRY
All purchased programs must be completed within 6 months. After the 6 month period, the program will need to be repurchased.